QUESTIONS ABOUT ORDERS

Is there a minimum order?

No, you are not obligated by SET to place a minimum order.

How can I pay?

You can pay with a preferred credit card (Amex, MasterCard or Visa) prepayment, on account and PayPal. However, please note that payment on account may not always be possible.

American Express credit cards are only accepted for payments in euros.

Use of vouchers

Vouchers come in different amounts and may be used as a means of payment for your orders in the shop. These are standard gift cards which you can purchase in the shop at any time and redeem. However, these could also be promotional vouchers that we distribute as part of marketing promotions such as competitions, etc. Please note that not all types of vouchers or promotional codes may be redeemed on all items within the shop. Unfortunately, due to technical reasons, it is only possible to redeem one voucher per order. Please refer to the respective promotion to learn about which voucher can be redeemed on specific items. Vouchers can be managed in the customer account.

How and when do I make my payment?

Generally, you can choose among different methods of payment. Your credit card or bank account will be debited immediately after your order has been processed, normally on the same working day.


When is payment for my invoice due?

For orders placed using purchase on account, the invoice amount is due within 10 days from receipt of the goods.


How can I add an item to my order after it has been placed?

Unfortunately, it is not possible to subsequently change your order or add an item. We therefore kindly ask you to place a new order.

Changes in prices after orders have been placed

It is quite possible that items are occasionally and even temporarily reduced in price due to remaining quantities or during promotions. These changes in prices are decided on an individual basis. The price shown at the time of placing the order shall be valid for that order. Unfortunately, we cannot guarantee retroactive price adjustments for goods ordered.

I am redirected to an external site during the ordering process, is that OK?

Yes, this is a redirect which is used for special security purposes to protect your credit card information. Should you be new to this exceptionally secure method on the Internet for the first time, you need to register on that site specifically. These registration data are not passed on to SET and are available for further purchases from other vendors. Further information for MasterCard can be found at: mastercard.com and Visa at: visa.de.

Why do I need to specify my phone number when ordering?

We use your phone number only to clarify any issues with your order in the quickest and easiest manner possible.

QUESTIONS ABOUT DELIVERY

How much does shipping cost?

Your order will be shipped free of charge*.
We will bear the costs on your behalf for the careful packaging and reliable shipment of the goods.

*For international shipments to the United Kingdom, you will receive free shipment for orders from £200. For orders below £200, we charge a shipping fee of £12.50.

When will I receive my order?

Under normal circumstances, we pass your order on to our carrier on the same day, and on the next day at the latest. As a result, you should receive your order within 72 hours. However, you will always be kept informed of the status of your order by e-mail. You can also track its status using the delivery service's tracking tool.


Where do you deliver to?

For logistical reasons, we currently only deliver within Germany and to Austria, Belgium, Luxembourg, the United Kingdom, the Netherlands, France, Italy, Spain, Portugal and Finland. Please always indicate your home address as the order address. If you would like to have your order sent to another address, you can add a different address under “Delivery Address” when placing your order.

Entering a P.O. box as an address is not permitted.

Are the products I select always available for delivery?

In the event that several people order the same available item at the same time, its availability will only be determined once your order has been processed. If an item cannot be delivered due to being out of stock, we will inform you of this as soon as possible. 

QUESTIONS ABOUT RETURNS

How do I return items?

Should you not be completely satisfied with your order, you can return your ordered goods to us within 14 days with ease and at no cost.
Please use the DHL sticker enclosed with your parcel. 
If you cannot find a DHL sticker for the return, please contact our customer service.

  1. Preparation:
    Please fill in the return form and place inside the package.

  2. Packaging:
    Affix the return label and prepare the parcel for shipment

  3. Return shipping:
    Take the package to the nearest Deutsche Post location or to a participating DHL location

  4. Refund:
    The refunded amount will be credited back to the original method of payment


Please note: Items must be returned unworn, in their original packaging, and in the condition in which you received them.

Using the enclosed Returns Note is voluntary. Its use is required in order to honour the refund policy. If possible, please enclose the original tags with the items to be returned.
Below is the corresponding disclaimer:

Refund Policy:

You may return items without any reason within 2 weeks by returning the goods to us. The period begins upon receipt of these instructions in text form (e.g. letter, fax, email) but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilling our duty to provide information in accordance with § 312 c, paragraph 2 of the BGB in connection with § 1 paragraph 1, 2 and 4 BGB-InfoV as well as our obligations under § 312 e paragraph 1, section 1 BGB in connection with § 3 BGB-InfoV. Prompt return of the goods suffices in meeting the deadline. In each case, we shall bear the expense and risk for the return.

The return or the return request must be sent to:

BARTH+CO KONTRAKTLOGISTIK GmbH & Co. KG
Retoure SET 
Lindberghstrasse 8
85399 Hallbergmoos, Germany

Once we have received your return, we will issue a credit note and send it to you via email. Please hold on to the certificate of posting as proof of your return until you receive the credit note.

Refund Policy:

You may return items without any reason within 2 weeks by returning the goods to us. The period begins upon receipt of these instructions in text form (e.g. letter, fax, email) but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilling our duty to provide information in accordance with § 312 c, paragraph 2 of the BGB in connection with § 1 paragraph 1, 2 and 4 BGB-InfoV as well as our obligations under § 312 e paragraph 1, section 1 BGB in connection with § 3 BGB-InfoV. Prompt return of the goods suffices in meeting the deadline. In each case, we shall bear the expense and risk for the return.

The return or the return request must be sent to:

BARTH+CO KONTRAKTLOGISTIK GmbH & Co. KG
Retoure SET 
Lindberghstrasse 8
85399 Hallbergmoos, Germany

Once we have received your return, we will issue a credit note and send it to you via email. Please hold on to the certificate of posting as proof of your return until you receive the credit note.

Returns Procedure:

In the case of an effective return, the mutually received services are to be rendered and any benefits received (e.g. benefits of use) surrendered. Should the goods be returned in a poor state, compensation can be claimed. This does not apply if the poor state of goods can be exclusively attributed to an inspection of the items as would have been possible by you at our store. The obligation to pay compensation for goods that have deteriorated can be avoided altogether if you refrain from using the goods as your property and refrain from doing anything which could negatively affect the value of the items. Obligations to reimburse payments must be fulfilled within 30 days. The term shall begin for you when you send your declaration of revocation and for us upon receipt of such declaration.


in the case of an effective return, the mutually received services are to be rendered and any benefits received (e.g. benefits of use) surrendered. Should the goods be returned in a poor state, compensation can be claimed. This does not apply if the poor state of goods can be exclusively attributed to an inspection of the items as would have been possible by you at our store. The obligation to pay compensation for goods that have deteriorated can be avoided altogether if you refrain from using the goods as your property and refrain from doing anything which could negatively affect the value of the items. Obligations to reimburse payments must be fulfilled within 30 days. The term shall begin for you when you send your declaration of revocation and for us upon receipt of such declaration.

What needs to be taken into consideration when returning an item purchased on account?

If you have placed an order on account, the value of the item to be returned is to be deducted from the total invoice amount.


QUESTIONS ABOUT CUSTOMER ACCOUNT

How can I register?

You can create a new account in the SET Shop at any time. You can do this during the ordering process or via “Login” in the menu which is available on each page of the online shop.

How can I log in?

There are two ways to do so: Log in via the menu item “Login” which is available on each page of the shop. Alternatively, you can log in during the ordering process after you have placed your items in your basket and clicked the button “Proceed to checkout”.

I forgot my password. What should I do?

If you have forgotten your password, you can generate a new one under “Login” and have it sent. To do so, simply enter the email address you used to register with us under “Forgot password? ”.

What features are available in my account?

A range of features are available in your customer account. For example, you can view your entire order history, package status or edit your password or personal data including delivery and billing address, among other things. Your contract information/orders are stored here, a copy of our Terms & Conditions are enclosed with your order confirmation and can be viewed in this area at any time.

QUESTIONS ABOUT THE SHOP

How are my personal data used for orders protected in the SET shop?

Throughout the ordering process, all personal data are encrypted before you leave your PC and transmitted on the Internet. To do so, SET uses the acknowledged safe “Secure Socket Layer” (SSL) with an AES 256-bit encryption. Strangers cannot read the encrypted information such as your name, address or credit card provided when placing your order.

What is the fastest way to find discounted items?

Click on the button “SALE” located in the top navigation bar to receive a complete overview of all discounted items in the SET shop. In addition, our newsletter keeps you abreast of the latest reductions. It thus pays to subscribe for free and without obligation to stay up-to-date.


Do sold-out items become available again at a later date?

Unfortunately, it is not possible for us to provide any information about later deliveries for individual products. Please consult the overview of stocks displayed on the product pages – once a size/colour combination is in stock, it will be displayed here immediately. It is quite possible that we place subsequent orders for sold-out products, making it worthwhile to search for your desired product in our online shop.

How do I find SET products near me?

Locate a SET dealer nearest you with the store finder. Select your country and enter your postal code in the appropriate field. Then click on the “Search” button.

What is the quickest way to find new items in the SET shop?

You can see a complete overview of all new items by clicking on the “What's new” button at the top in the navigation bar. Our email newsletter keeps you up-to-date on the latest offers and special highlights with no obligation and free of charge. You can subscribe to our newsletter for free and with no obligation by simply entering your email address and clicking on “Submit”.

How can I find the items I am looking for?

You will find the button “Products” in the top menu bar. After clicking the button, all related products categories will be displayed beneath each other. Click on the category again to get a complete overview of all available items in this product category. Here you can specifically select an item and see an enlarged view with all relevant information. We ask for your understanding that we are unable to offer the complete SET line in our shop. If you cannot find an item, colour or size, you can use the store finder to find a SET dealer near you. You may find the item you are looking for there. Of course you can also look for a specific item with the help of our search tool in the menu or contact our call centre who will be more than happy to further assist you.

Supported browsers

We recommend using the latest browser versions of Internet Explorer, Firefox, Opera or Safari to ensure the SET Store is correct displayed and all features can be used. You should set your browser to enable Java and JavaScript for optimum page view. You must select “Accept cookies” to be able to place products in your basket.

What are cookies? And what purpose do they serve?

In order to place an order in the SET Shop, your browser’s security settings must allow cookies to be stored on your PC. Cookies are small pieces of data that are placed by our site on your hard drive and make it possible to remember information about you. We use cookies to analyse the frequency of visits and page usage as well as for marketing purposes. We only use the information provided by cookies without directly associating it with personal address data. This means the data is completely anonymous. The use of cookies is common practice on the Internet and improves usability and enables us to personalise user experience. The cookies placed by us on your computer remain there indefinitely and can be deleted by you at any time. You can disable the storage of cookies by changing the security settings in your browser at any time or disable them from the onset. Please note, however, that you will no longer be able to make purchases in the SET shop.

What we do to protect your data?

The security of your data is extremely important to us. Customers in the SET shop can make purchases without having to worry about the security of their data. In general, it is possible for you to visit our website without leaving personal data. However, we need your data in the following cases:

- for placing orders
- for subscribing to our newsletter
The information you enter about yourself or your interests, will be exclusively used to provide you with the best service and offers which are tailored to your needs.

We will protect your personal information in every way imaginable:

UNDER NO CIRCUMSTANCES WILL WE PASS ON YOUR DATA TO THIRD PARTIES FOR MARKETING PURPOSES!

Data required for business transactions will be saved and may be forwarded to our affiliates or our service partners for processing orders. All personal data are naturally treated as strictly confidential. Data may be exchanged with relevant companies for the purpose of conducting credit checks and assessing creditworthiness. If you have given your consent to use your data for marketing purposes by registering for our free newsletter, you may revoke your consent to further use your data for this purpose at any time by simply notifying our call centre (email: service@shop.set-fashion.com). Once we receive your cancellation or revocation, we will no longer use or process this data and will immediately refrain from sending any further advertising material.


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